Video conferencing and the art of conversation

October 4, 2017

Now that we’re operating out of offices in Canada and the U.S., we’re rediscovering the pleasures of video conferencing. And our recent adventures in video conferencing have reminded us about what goes into a great conversation besides personality, insight and empathy. There are a number of technical elements as well.

You’ve got to listen

When you’re chatting via video, you don’t have access to someone’s complete body language. This puts you at a bit of a disadvantage when trying to grasp the full meaning of what people are saying.

So, listen and listen good. Don’t think about what you’re going to say next. Rather, digest what you’re hearing, then respond.

“Don’t think about what you’re going to say next. Rather, digest what you’re hearing, then respond.”

You can’t talk over people

On a video conference, if more than one person is talking it’s next to impossible to understand what’s going on. With some service providers, things go silent. This is not how an effective meeting plays out.

Only speak one at a time please, and allow people to finish their thoughts. This will slow the pace of the conversation wand allow it to become more thoughtful.

You need to stay focused

Many video conferencing services have a time limit for their “free” plans. This provides a hard stop, ensuring that meetings don’t drag on, and on, and on, and …

Video conferencing is a medium that can bring together far-flung teams and clients/prospects. But remember, time is money and it pays to keep things short. People want the key info and to share their insights quickly.

“Time is money and it pays to keep things short.”

Here’s to more meaningful conversations on video!

Want to conference us in about your next marketing initiative or round of investment commentaries? Contact us at 416.925.1700, 844.243.1830 or

Read more:

Got an execution problem? We can solve it.

Short content? Long content? Let’s discuss what’s best.